Telephone NIT is an organization that provides Call Center service solutions to Fortune 500 Companies as well as start up organizations. We utilize state of the art digital phone and software systems using toll-free T-1 dedicated long distance service lines. Our capabilities include: Interactive Voice Response - delivers and routes information over the phone 24 hours a day 7 days a week. Our IVR solutions allow your customers can get the information they want, when they want it. Automatic Call Distribution (ACD) capability - allowing calls to be distributed equally among support representatives, ensuring that customers are handled in the most efficient manner possible. Calls are distributed on the longest idle agent basis. This sends the next call to the agent who has not handled a call for the longest period of time. When all agents are busy, calls are placed in queue and follow custom programmable sequence tables. When an agent becomes free, the call is routed to the first available agent. Calls are placed in the queue in the order of assigned priority and amount of time in queue. The calls with the highest priority are answered first. Automatic Call Distribution (ACD) reporting - software that works in conjunction with the ACD system to provide information necessary to effectively manage Automatic Call Distribution Centers. The system is configured to display, on a real-time basis, the information, which is most important. At the same time the activity is stored on an hourly basis for printed report purposes. The real-time activity is displayed in windows. For example, windows can display the calling activity of a particular group, a window summarizing the current status of a group of agents, or the level of calls in queue for a particular group. As activity occurs, the windows are constantly updated. Advanced Voice Mail capabilities - can be set to answer all incoming calls, or select lines. It can answer all calls 24 hours a day on the first ring, allowing customers to enter touch-tone numbers to reach a desired extension or department. Long Distance/800 Service Reporting - NIT can provide all the information you need to identify business calling patterns, ways to allocate costs and analyze long distance use. Through a variety of useful reports, NIT can help you identify which areas of the country your customer inquiries are coming from and where customer support calls originated. These reports allow us to analyze the time periods most support calls are received. Reports are available for outbound, 800 and International Toll-Free services.