• Toll-Free phone number with multilevel IVR custom driven menu
• Technician training on your product or service
• Department supervisor
• Level 1 Technical Support Agents
• Level 2 Technical Support Agents
• Web access for all agents – T1 access
• Web based Help Desk application customized to your needs
• Knowledge Database & Training manual
• Dynamic Scripting software
• Email Response – Live and Automated
• Branded support – all calls will be answered in your company name
• Multi Language capabilities
• Quality Assurance testing and recordings
• Recording of all calls
• Automated reporting
• Standard support hours: 24/7

Our pricing model is based solely on customer activity time. You will be invoiced on a monthly basis for customer care agent time utilized on the telephone.

Minimum-Usage fee A minimum-usage fee will be activated if a toll-free number and technicians have been implemented and the call volume is below 18 hours. The minimum-usage fee will be $950.00 per month to be paid within a 30-day period.

Contract Deposit A deposit equal to the monetary value for the expected call volume for the first three-month should be issued prior to allocation of personnel and equipment.

Length of Agreement This agreement is for a period of ninety days from date the contract is signed. Customer must give NIT at least thirty days notice before the cancellation of services provided. Upon the contract anniversary date, the contract will be automatically renewed.